TERMS & POLICIES

RETURNS AND EXCHANGES

Please contact us if there are any concerns about your item.

All hats are one-size-fits-most and fit an average sized 21-24.5 sized head.  Any sizing outside of this range, please specify your head circumference measurement at time of checkout.  If the item cannot be customized, the order may be cancelled and refunded at sellers discretion.

Keep in mind that each item is hand made by an artisan who took time to form each stitch to create your unique piece.  There are no refunds on custom items.  

Refunds, cancellations, returns, replacements or exhanges only accepted if determined as appropriate resolution by seller, otherwise, all sales are final.

Should a return or exchange be accepted, a 10% restocking fee may apply.  Buyer is responsible for return post.

 

SHIPPING

All items are sent via Canada Post.

TRACKING:
- Tracking is automatically provided for items shipped within Canada.
- Tracking on items shipped outside Canada (USA or Internationally) can be specified by buyer by selecting shipping method at time of checkout.

Outside of Canada delivery times cannot be guaranteed due to customs processing times in different countries.

Please check your mailing address carefully as seller is not responsible for packages sent to purchasers who incorrectly state their address. Seller is also not responsible for lost or stolen items, customs or duty fees.